We understand travel plans can change. Cancellations made 72+ hours before your scheduled tour receive a full refund. For rescheduling, we offer free date changes subject to guide availability. For last-minute changes, our customer support team will work with you to find the best solution.

Yes, all TravelGuides professionals undergo thorough background checks and are certified in their respective locations. They carry appropriate licenses and insurance as required by local regulations. We prioritize your safety and only work with guides who meet our strict quality standards.

Tipping practices vary by country and culture. While tipping is never required, it’s appreciated if you feel your guide provided exceptional service. A general guideline is 10-15% of the tour cost, but we provide specific tipping recommendations for each destination in your booking confirmation.

Absolutely! Many of our guides specialize in accessible tourism and can accommodate various needs. When booking, please specify any mobility requirements, dietary restrictions, or other special needs, and we’ll match you with guides who can provide appropriate accommodations.

Our guides collectively speak over 30 languages. When searching for guides in your destination, you can filter by language to find someone who speaks your preferred language. Many of our guides are multilingual and can support groups with mixed language needs.